All deliveries are subject to stock availability and authorisation of your payment.

We shall endeavour to deliver the Goods you have offered to purchase within 5 working days after we receive your offer. If there are any delays we will notify you of such delay as soon as possible.

We can either deliver your order to the billing address for the card you use to pay for your order, or you can specify an alternative address at the checkout.

All orders over £20 are eligible for free delivery, orders under £20 will be charged £3.95 irrespective of the number of items ordered.

All deliveries are via Parcel Force 48hr service.

Please note we do not offer Saturday deliveries.

Parcel Force will make an attempt to deliver your parcel on time which must be signed for. If a signature is not available the goods will be taken to the local post office where they can be collected, so please ensure your delivery address is somewhere the parcel can be signed for e.g. a Work Address / Friend / Relative etc.

Returns Policy

If the shoes are not as you thought they would be or you simply do not like them you have up to 28 days to return them to us. All we ask is that you send them back in the condition that you received them and in their original box.

The buyer will be responsible for all return postage costs.

This is how you return shoes to us:

Complete the on-line returns form to receive your RMA number so that both you and we can track your return.

Pack up the shoes carefully in their original box and a secure outer wrapper and send them back clearly addressed to:
Emotion Shoes Ltd,
48 Earlsway,
Teesside Industrial Estate,
Thornaby-on-Tees
TS17 9JU

We recommend that you obtain proof of delivery for your return and you should also consider taking additional insurance on your package if returning expensive items, as we are not liable for goods lost in transit.

Please ensure you include a copy of your despatch note or order confirmation in the package.

The goods must be adequately sealed in the original packaging.

Please note that the Royal Mail may reject any package that is not adequately wrapped;

Make sure that you get a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates).

Once received we will asses your return for a valid reason and then we will refund your original purchase price.

If your shoes are faulty or damaged when you receive them or if we have sent you the wrong shoes, we will refund the charge made for the initial delivery on receipt of the goods back into our warehouse.

However, in all other circumstances we are sorry, but we donÕt refund any charge made for the initial delivery to you.

All of this is in addition to and does not affect your statutory rights.